Improving service delivery with Kanban method
This class includes the necessary amount of information to create sufficient skills to start using Kanban method in your organization. This course is the official training class of LeanKanban University, founded by David Anderson – author of the Kanban method. All participants will receive official internationally recognized certificate of attendance from LeanKanban University.
Who should attend
This program is designed for professionals who are responsible for process optimization, business performance and project management: managers, IT directors, heads of departments, middle managers, team leaders, project managers, technical managers, engineers, and anyone who is interested in the results of the work of the various groups of people. Also, this training will be useful to ScrumMasters, who want to help their teams to get to the next level.
Training is particularly suitable for those who:
- want to start working with Kanban systems and look for initial support,
- is already using a Kanban system and wants to check whether its implementation matches to the best practices in the industry and get new ideas to improve their system.
Besides that, training helps synchronize understanding of Kanban for all participants and introduces a common “language” of terms – equally understand the terms, practices, and, most importantly, the purpose of process improvement using Kanban systems.
Kanban is an alternative path to agility. Scrum, so far, is the most widespread Agile methodology. However, Scrum is not always an optimal solution to the challenge. Scrum transformation implies changing context and structures of the organization. Not always it is possible to create small independent cross-functional teams. Not always its creation leads to the “promised” results. Unlike Scrum, Kanban method allows you to:
- describe and optimize large complex systems with lots of dependencies,
- not tied to a cross-functional teams,
- start where you are now and evolutionarily evolve without the need to carry out major structural changes for the introduction.
There is a popular prejudice that Kanban works well only in rare cases where Scrum is failing, for example, the operational teams. This is not so. Applicability of Kanban method is much wider. Moreover, the evolutionary approach reduces the resistance of the new changes, which greatly increases the chances of success of the evolutionary transformation with Kanban.
“I highly recommend this training to those who want most effectively and quickly master the kanban and start using it in their work”
Aleksandr Serdiukov, Team Lead, GlobalLogic
“This training has perfectly structured my knowledge about Kanban from different sources, and brought a lot of new ideas that I’ll be implementing with the team tomorrow”
Dmitry Borshchanenko, ScrumMaster, Kolo Global
“Loved the content of the training, the preparation of the instructor, who was ready for any question.”
Andrey Kuzmenko, Team Lead, Materialise
“Thank you very much for the interesting and useful information. The training helped me to look at the process from the other side, expanded horizons.”
Olga Avramenko, QA manager, Krusche & Company
“I like the lack of very basic theory, which can be read in any literature, and an emphasis on practical case studies. I recommend this training to systematize the knowledge and practical games and exercises.”
Viktor Sevonkaev, Project Manager, Ciklum
The two-day training program is expanded by preliminary self-training and “homework.” This allows the most efficient use of time in the training for discussions, individual and group exercises.
This training incorporates many concepts of “training from the back of the room,” in which the participants say and do more than the instructor: short blocks of theory alternate with practice and exercises. Also, the program includes a full-scale simulation of the kanban system in a safe environment where all participants will be able to experience all aspects of the kanban system.
Participants will learn to:
- Identify internal and external sources of dissatisfaction with the process
- Analyze demand and capacity of the system
- Simulate workflow
- Create kanban system
- Choose a frequency of the various events / meetings
- Identify service classes
- Create a deployment plan for Kanban system
1. Overview of Kanban method
- History, principles, values,
2. Internal and external sources of variability and dissatisfaction with the process
3. Analysis between system’s demand and capacity
4. Risk management with Kanban: Classes of Service
5. Kanban system design
- Ticket design
- Kanban boards design
- Limiting work in progress (WIP)
- Making policies explicit
6. Queues, flow control, metrics, measurements
- Little’s Law
- Cumulative Flow Diagram
- Lead time distribution chart
- Control chart
7. Meetings in Kanban
8. Full-scale simulation of Kanban system
After successfully completing this course, participants will receive:
- Certificate of completion from LeanKanban University
- Membership and on-line profile at LeanKanban University
- Electronic version of the book by David Anderson “Kanban: Successful Evolutionary Change for Your Technology Business”, 2010
- 16 SEU (Scrum education unit) for your CSP certification from ScrumAlliance
- 16 PDU for PMI members (that could be used for prolongation of PMP and PMI-ACP certifications)
- Included: welcome coffee, lunch and coffee breaks
- Language: English
- Participants will receive a certificate of attendance
Need more information? Contact us and we’ll help you choose the right course for you.